At Peakessentials Plus, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we are here to help with a simple and transparent return and refund process.
Return Eligibility
Customers may request a return within 7 days of receiving their order. To be eligible for a return, items must:
- Be unused and in their original condition
- Include original packaging and accessories
- Not show signs of damage, misuse, or alteration
Products returned after the return window may not be accepted.
Non-Returnable Items
The following items are not eligible for returns or refunds:
- Used or damaged products
- Items missing original packaging
- Clearance or final sale items
- Customized or personalized products
Return Process
To initiate a return, please contact our support team within the allowed return period by emailing:
Please include:
- Your order number
- Product name
- Reason for return
- Photos of the item if damaged or incorrect
Our support team will review your request and provide return instructions within 2–3 business days.
Refund Policy
Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed within 5–10 business days after inspection
- Since we operate with Cash on Delivery only, refunds may be issued through bank transfer, store credit, or another mutually agreed refund method
Shipping charges are generally non-refundable unless the return is due to a damaged, defective, or incorrect item.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. We may request photos of the issue for verification purposes.
After approval, we will arrange a replacement or refund at no additional cost.
Order Cancellations
Orders may be canceled before shipment confirmation. Once an order has been dispatched, cancellation requests may no longer be accepted.
Late or Missing Refunds
If you have not received your refund within the stated timeframe, please contact us at:
We will investigate the issue and assist you as quickly as possible.
Policy Updates
Peakessentials Plus reserves the right to update or modify this Refunds and Returns Policy at any time without prior notice. Updated policies will be posted on this page.