Return Eligibility
To be eligible for a return, items must be unused and in the original packaging. You must initiate the return process within 30 days of receiving your order. Items that have been opened or used are not eligible for return unless they are defective or damaged upon arrival. Please inspect your order upon delivery to ensure everything is in satisfactory condition.
How to Request a Return
To request a return, you must email us at [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please do not send items back without prior authorization, as this may delay the processing of your return.
Return Shipping Costs
Customers are responsible for return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you are responsible for any loss or damage during return shipping. If we agree to cover the return shipping costs, we will provide you with a prepaid shipping label.
Refund Processing Time
Once we receive your returned item, we will inspect it to ensure it meets our return eligibility criteria. Refunds will be processed within 7 business days after the inspection is complete. The refund will be issued to the original payment method used for the purchase. Please note that your bank or credit card company may take additional time to process the refund, which is beyond our control.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item and place a new order for the desired item. Follow the return process outlined above to initiate your return. Once we receive your returned item, you can place a new order on our website.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at [email protected]. We may request photos of the item to assess the issue. If the item is confirmed to be defective or damaged, we will provide instructions for returning the item and will cover the return shipping costs. We will either replace the item or issue a full refund, depending on your preference and item availability.
Final Sale Items
Some items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on the product page. Please review the product details carefully before making a purchase. If you have any questions about whether an item is final sale, please contact us prior to purchasing.
Contact Information
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure your experience with peakessentialsplus.com is satisfactory.